Refund Policy

At Rapiwa, we want you to have the best possible experience with our services. This Refund Policy explains when and how refunds are issued.

Free Trial

• We offer a free trial so you can explore our product before committing.
• Once your trial ends and you choose a paid plan, standard refund terms apply.

Subscription Payments

• All subscriptions are billed in advance (monthly or annually, depending on your plan).
• Because our services are digital, we generally do not offer refunds for unused time, partial months, or unused features.

Refund Eligibility

We may issue a refund in the following cases:

• Duplicate payment (you were charged twice by mistake).
• Technical issues on our end prevent you from accessing the service, and we are unable to resolve them within a reasonable time.
• Accidental charge after cancellation, if you can show proof that you cancelled before the renewal date.

Non-Refundable Situations

Refunds are not available if:

• You simply changed your mind after purchase.
• You did not use the service but failed to cancel before renewal.
• You violated our Terms of Service, leading to account suspension or termination.

How to Request a Refund

To request a refund:

• Send an email to support@rapiwa.com with your payment receipt and account details.
• We will review your request within 7 business days and notify you of the outcome.

Refund Method

• Approved refunds will be processed back to your original payment method.
• Processing times may vary depending on your bank or payment provider (typically 5–10 business days).