Refund Policy

Refund Policy

We provide a straightforward, no-questions-asked 7-day refund policy on all our services.

3-Day Guarantee

Try Rapiwa risk-free! If it’s not what you need, just let us know within 3 days and we’ll refund you, no stress.

Easy Process

Getting a refund is simple and stress-free. Just send us your details, and we’ll handle everything quickly for you.

Secure Refunds

All refunds are processed safely to your original payment method, so your money is always protected and secure.

Customer Protection

We prioritise your satisfaction and safety, ensuring every purchase is fair, secure, and worry-free.

Refund Policy

At Rapiwa, we want you to have the best possible experience with our services. This Refund Policy explains when and how refunds are issued.

Free Trial

  • We offer a free trial so you can explore our product before committing.
  • Once your trial ends and you choose a paid plan, standard refund terms apply.

Subscription Payments

  • All subscriptions are billed in advance (monthly or annually, depending on your plan).
  • Because our services are digital, we generally do not offer refunds for unused time, partial months, or unused features.

Refund Eligibility

We may issue a refund in the following cases:

  • Duplicate payment (you were charged twice by mistake).
  • Technical issues on our end prevent you from accessing the service, and we are unable to resolve them within a reasonable time.
  • Accidental charge after cancellation, if you can show proof that you cancelled before the renewal date.

Non-Refundable Situations

Refunds are not available if:

  • You simply changed your mind after purchase.
  • You did not use the service but failed to cancel before renewal.
  • You violated our Terms of Service, leading to account suspension or termination.

How to Request a Refund

Refunds are not available if:

  • Send an email to support@rapiwa.copm with your payment receipt and account details.
  • We will review your request within 7 business days and notify you of the outcome.

Refund Method

  • Approved refunds will be processed back to your original payment method.
  • Processing times may vary depending on your bank or payment provider (typically 5–10 business days).
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